Shipping policy

Shipping Policy

Thank you for shopping at Studio Drui! We are committed to delivering your products as quickly and efficiently as possible. Below is an outline of our shipping policy to ensure you have a smooth and informed shopping experience.

Processing Time

  • All orders are processed within [1-3 business days] of receipt, excluding weekends and holidays.

  • Orders placed after 12:00 PM (EST) will be processed the following business day.

  • If there are any issues or delays with your order, we will notify you via email.

Shipping Rates & Methods

  • We offer [standard, and express shipping] options. Shipping rates are calculated at checkout based on the weight, dimensions of your order, and delivery location.

  • Free Shipping: We offer free standard shipping on domestic orders over $20 AUD. International shipping is available to select countries. Shipping costs and delivery times may vary depending on your location.

Delivery Times

  • Domestic Orders:

    • Standard shipping typically takes [5 - 9 business days] for delivery.

    • Express shipping can take [2 - 5 business days] for delivery.

  • International Orders: Delivery time will vary by country. Orders can take anywhere from 7-21 business days depending on the destination.

Please note that delivery times are estimates and are not guaranteed. External factors like customs delays or weather conditions may impact shipping time.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can track your order status using this number on the respective courier’s website.

  • If you do not receive a tracking number, please reach out to us at StudioDrui@info.com

Shipping Restrictions

  • We ship to most Countries!

  • Some items may have specific shipping restrictions due to size, weight, or local regulations.

  • If your shipping address is in a restricted area, we will notify you promptly and offer a full refund or alternative shipping options.

Address Accuracy

  • Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete address information.

  • If you notice an error in your shipping address, please contact us [within 24 hours] of placing your order to correct it.

Customs & Duties (International Orders)

  • For international orders, customs duties and taxes may be applicable, depending on the destination country. These are the responsibility of the customer.

  • Please check with your local customs office for information on applicable duties or taxes before placing an order.

Lost or Stolen Packages

  • Once the tracking information shows that the package has been delivered, it is the customer’s responsibility to ensure it is safely received.

  • If your package is lost or stolen after delivery, please contact the carrier directly for resolution. We are unable to replace or refund orders in these cases.

Returns & Exchanges

  • Please refer to our [Return & Exchange Policy] for information on how to return or exchange items.

  • Shipping fees for returns or exchanges are the customer’s responsibility unless the item is defective or we made an error in fulfilling your order.

If you have any further questions or need assistance, please feel free to contact our customer support team at StudioDrui@info.com, or reach out on instagram.

Thank you for choosing Studio Drui!